This Policy applies as between you, the User of this Website and Matex Lab UK LTD the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
Matex Lab UK Ltd Trading as Neauvia UK ("Neauvia" "Matex Lab UK LTD", "we", "us", or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the Neauvia Clinical Pathway website, register for training courses, purchase educational programmes, create an account, or otherwise interact with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
The data controller responsible for your personal information is:
Matex Lab UK Ltd
Email: info@neauvia.uk
For any privacy-related enquiries, please contact us using the details above.
We may collect and process the following categories of personal information:
Account Information
Full name
Email address
Telephone number
Professional title
Business or clinic name
Country of residence
Training & Learning Information
Course registrations
Workshop attendance records
Learning progress
Assessment results
Course completion records
Certificates issued through our learning platform
Payment Information
Payments are securely processed by Stripe.
We do not store or have access to your full payment card details.
Communications
Customer support enquiries
Feedback forms
Survey responses
Email correspondence
Technical Information
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Operating system
Website usage data
Cookie information
Where Google Analytics is enabled, anonymised website usage information may also be collected.
We use your personal information to create and manage your account, provide access to training materials, process course bookings and payments, issue certificates following course completion, maintain records of training undertaken, provide customer support, improve our educational services, monitor platform performance and security, comply with legal and regulatory obligations, and send marketing communications where consent has been provided.
Under UK GDPR, we rely on several lawful bases when processing personal information. We process data where it is necessary for the performance of a contract, including processing registrations, delivering courses, managing user accounts, providing certificates and processing payments. We also process data where it is necessary for our legitimate interests, including improving our training services, maintaining platform security, preventing fraud and responding to customer enquiries.Where you have provided consent, we may process your personal information to send marketing communications, use non-essential cookies and collect analytics data to help improve our website and services. You may withdraw your consent at any time.We may also process personal information where necessary to comply with legal obligations, including accounting requirements, regulatory obligations and lawful requests from public authorities.
If you choose to opt in, we may send:
Training updates
Educational content
Product information
Workshop announcements
Clinical Pathway updates
Promotional offers
You may unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
We will never sell your personal data to third parties.
The Neauvia Clinical Pathway is hosted through LearnWorlds. As part of providing the learning platform, LearnWorlds may process certain personal information on our behalf, including user account details, course enrolment records, learning activity, progress tracking and certificates. LearnWorlds acts as a data processor under our instructions and maintains its own security measures to protect user information.
Payments are securely processed through Stripe.
When making a payment, your payment information is collected and processed directly by Stripe in accordance with their privacy policy. Matex Lab UK Ltd does not store full payment card details.
We may share personal information with trusted service providers, including LearnWorlds as our learning management system provider, Stripe for payment processing, email marketing providers, website hosting providers, and IT and technical support providers. We require all third parties to process personal information securely and in accordance with applicable data protection laws. We do not sell personal information.
Some of our service providers may process personal information outside the United Kingdom. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws. These safeguards may include the use of UK International Data Transfer Agreements (IDTAs), Standard Contractual Clauses approved by relevant authorities, or transfers to countries that have been recognised as providing an adequate level of data protection under UK law.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and business requirements. User account information may be retained for the duration of the account and for up to six years thereafter. Training records, certificates and course completion records may be retained for up to six years. Financial records are retained for six years, or longer where required by law. Marketing preferences are retained until consent is withdrawn. Where personal information is no longer required, it will be securely deleted or anonymised.
Under UK GDPR, you have the right to access your personal data, request correction of inaccurate or incomplete information, request the deletion of your personal data in certain circumstances, restrict or object to the processing of your information, withdraw consent where processing is based on consent, and request a copy of your personal data in a portable format where applicable. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been processed unlawfully. To exercise any of these rights, please contact us at info@neauvia.uk
Our website may use cookies and similar technologies to maintain website functionality, remember user preferences, improve website performance, measure visitor activity and support website analytics. Where required by law, we will seek your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through your browser settings or any cookie preference tools made available on our website.
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration and destruction. These measures are designed to safeguard personal data and maintain the security and integrity of our systems. While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective immediately upon publication.
